Shipping policy

  1. Shipping Policy

Products purchased by Customers through the Platform or any of CAFÉ COHETE S.A.S.'s sales channels will be subject to the shipping and delivery conditions chosen by the Customer and the availability of the product at the time of purchase. Information regarding the shipping location is the sole responsibility of the Customer. It is important to note that the shipping term will start from the business day following the purchase confirmation date.

Orders will be shipped from CAFÉ COHETE S.A.S.'s warehouses between 5 (five) and 15 (fifteen) business days from the time the transaction has been confirmed.

The Customer may choose at the time of purchase to have their product shipped to a specific location or may choose the option of picking up the product at one of the carrier's service points.

At the time of picking up the product, the customer must present their identity document. If the order is not picked up by the order holder, a copy of the order holder's identity document and a letter of authorization must be presented.

The price of CAFÉ COHETE S.A.S.'s products includes the value-added tax (VAT). However, shipping costs will be charged separately and will not be subject to this tax. The shipping price will vary depending on the destination to which the purchased goods are shipped. When the shipment is to be made to locations in Colombian territory other than the cities of Bogotá, Bucaramanga, Cali, Medellín, Barranquilla, and Cartagena, there will be no pre-established rates at the time of payment on the website, therefore, they must be negotiated directly between the Customer and CAFÉ COHETE S.A.S.

The Customer must carefully verify the product's delivery address as once the transaction is confirmed, it can only be changed by sending an email to the following contacto@cafecohete.com with the subject "Address correction, (order number, customer name)", and specifying the correct address. The above can only be done within 24 hours after the transaction is confirmed.

The shipping cost is subject to the prices established by the shipping company, depending on each item to be delivered. All shipments for goods that contain any type of glass will have an additional shipping surcharge at the time of payment, due to the need to pack the product in special packaging to ensure that the product is not at risk.

The Customer acknowledges and agrees that the location data provided for CAFÉ COHETE S.A.S. to process the delivery of the products purchased through the Platform is true and current. Therefore, the Customer voluntarily declares that, by providing such data, he/she irrevocably AUTHORIZES the person who is at the address provided by the Customer at the time of delivery to receive the product. By virtue of the foregoing, whoever is at the address indicated by the Customer and declares in good faith their willingness to receive the products, will act in the name and on behalf of the Customer and therefore CAFÉ COHETE S.A.S. or its contractors will be authorized to deliver the products purchased through the Platform. This authorization includes, but is not limited to, persons who continuously or temporarily occupy positions such as building and condominium doormen, domestic service employees, concierges, and in general any person who at the time of delivery states that they are authorized to receive the products. Therefore, CAFÉ COHETE S.A.S. will not be responsible for the loss or damage that may be suffered by the products once they have been duly delivered to the address provided by the Customer. CAFÉ COHETE S.A.S. will be exempt from liability provided that it can prove the delivery of the products to the address provided by the Customer.

CAFÉ COHETE S.A.S. will inform Customers by email of the data that the carrier has provided for tracking the shipment status online. If the Customer or the person authorized to receive, is absent at the time of delivery of the order and no one receives it at the place of residence, a notice will be left indicating the time of the visit. After that, the product will be sent to the CAFÉ COHETE S.A.S. Showroom, the customer will be informed about this shipment so that he/she can come and claim the product with his/her due receipt.

CAFÉ COHETE S.A.S. delegates to an intermediary the shipment of the purchased products. Therefore, it is not responsible for delivery dates, delays, or loss of the product. In the case of an international shipment, the logistics cost will be borne by the Customer. Likewise, any inconvenience arising from the delivery of the goods purchased on the Website will be attended to. In order for the customer to be aware of the transportation status of the products he/she has acquired, the shipping guide will be sent to him/her.

  1. Shipping Coverage

CAFÉ COHETE S.A.S. will ship products purchased on the Platform or in any of its sales channels to all departments of Colombian territory. As long as the shipment of the products is to the cities of Bogotá, Bucaramanga, Cali, Medellín, Barranquilla, and Cartagena, a standard shipping cost will be applied; otherwise, a different shipping cost will be established, depending on what is set by the shipping company for each particular destination.

Additional Notes:

  • CAFÉ COHETE S.A.S. reserves the right to modify this policy at any time without prior notice.
  • The customer is responsible for verifying the shipping information and ensuring that it is correct.
  • CAFÉ COHETE S.A.S. is not responsible for any delays or losses caused by incorrect shipping information provided by the customer.
  • In the case of international shipments, customs duties and taxes may apply, which are the sole responsibility of the customer.