Privacy policy

TERMS AND CONDITIONS OF CAFÉ COHETE S.A.S.

The name that CAFÉ COHETE S.A.S. will use for commercial purposes within its Platform and in all other sales channels where it has a presence will be Café Cohete.

CAFÉ COHETE S.A.S., a commercial company, established by private document dated April 13, 2022, registered in the Chamber of Commerce of Bogotá, with its domicile in the city of Bogotá, identified with mercantile registration number 03514965 and NIT 901.585.435-9, is pleased to communicate the following Terms and Conditions that will govern its relationship with Customers.

1. Introduction

At CAFÉ COHETE S.A.S., we strive to offer the best shopping experience. In order to serve our Customers, we have established the following Terms and Conditions, which must be taken into account and reviewed constantly as they may change or be updated as Colombian regulations and/or the interests of CAFÉ COHETE S.A.S. with respect to its customers evolve.

This document describes the general Terms and Conditions applicable to the access and use of the services offered by CAFÉ COHETE S.A.S. on https://www.cafecohete.com/, or any of its sales channels.

Customers are requested to read these Terms and Conditions carefully, as their acceptance is mandatory for the use, access or subscription to this platform or any of CAFÉ COHETE S.A.S.'s sales channels. Browsing and/or using the Platform implies that the Customer has read and accepted these Terms and Conditions.

Consequently, all visits and all contracts and transactions that take place on this website or in any of CAFÉ COHETE S.A.S.'s sales channels, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia.

When making purchases through platforms other than the website (such as Instagram or WhatsApp), it should be understood that these Terms and Conditions and the Data Processing Policy have been read and accepted.

If you do not agree with these Terms and Conditions or the Data Processing Policy, you should refrain from using the Platform, the different sales platforms, and/or the different services offered by CAFÉ COHETE S.A.S., as the above documents are mandatory and binding.

1. Acceptance of the Terms and Conditions and the Data Processing Policy

The interested party, before registering as a Customer of https://www.cafecohete.com/ and/or using any of the sales platforms and/or purchasing products and/or providing any data, for whatever purpose, must read, understand and accept all the conditions established in the Terms and Conditions and the Data Processing Policy of CAFÉ COHETE S.A.S., as well as all documents and regulations added to them by reference.

As mentioned above, when the Customer uses CAFÉ COHETE S.A.S.'s website or any of the sales platforms, it is understood that they fully accept the conditions established in these Terms and Conditions and CAFÉ COHETE S.A.S.'s Data Processing Policy. By using the site and/or its services, the Customer undertakes to know their rights and expressly comply with their obligations, without being able to allege ignorance of such Terms and Conditions and the Data Processing Policy.

1. Definitions

For the effective execution and understanding of these Terms and Conditions, and in accordance with legal regulations, the following definitions shall apply:

Platform

The CAFÉ COHETE platform is a website where information about the company and the products it sells is stored, and through which Customers can access such information, create personal accounts, and purchase different products.

The link to CAFÉ COHETE S.A.S.'s website is as follows: https://www.cafecohete.com/.

Platform	The Café Cohete platform is a website where information about the company and the products it sells is stored, and through which Customers can access such information, create personal accounts, and purchase different products. The link to CAFÉ COHETE S.A.S.'s website is as follows: https://www.cafecohete.com/.
Products	Refers to the goods sold by CAFÉ COHETE S.A.S., in this case products related to the preparation and consumption of coffee, as well as coffee itself. In general, all products that are advertised for sale to the public by CAFÉ COHETE S.A.S. will be understood as products.
Delivery time	The delivery time of the Products is the time that elapses from the moment the payment made by the customer is effectively credited to CAFÉ COHETE S.A.S.'s bank account until the Product is delivered to the customer at the address provided for this purpose.
Customer	Any person who uses, accesses, subscribes to and/or purchases on CAFÉ COHETE S.A.S.'s website (https://www.cafecohete.com/) or any of the sales channels that it has (whether Instagram, WhatsApp, or any other that may arise after these Terms and Conditions are drawn up), regardless of the purpose for which they access them (whether it is a visit, execution or link to a contract and/or transaction), is obliged to pay CAFÉ COHETE S.A.S. a certain price in money in exchange for a product that will become their property.
Defective product	According to numeral seventeen of article five of Law 1480 of 2011, a defective product is a movable property that, due to an error in design, manufacturing, construction, packaging or information, does not offer the reasonable safety to which every person has the right.
Customer Data	Full name, cell phone number, email address, ID number and any data that may be necessary for CAFÉ COHETE S.A.S., when necessary, to identify and communicate with the Customer.
Right of withdrawal	The right of withdrawal is the right that all consumers have to return a product they have purchased or a service they have contracted, and then request a refund of 100% of the money paid, without giving any explanation or waiting for the seller to agree or allow it.
Business days	Business days are all days except Saturdays, Sundays and holidays.
E-commerce	E-commerce, or electronic commerce, is a system for buying and selling products or services that is carried out exclusively through the Internet.
Offer	According to articles 845 and 846 of the Commercial Code, an offer is to be understood as the unequivocal communication of the intention to enter into a contract with a person, which is binding on both the person making the offer and the person accepting it. This offer may be made by any means of communication, in writing, by mail, or any other means suitable for bringing it to the attention of the recipient. In this case, an offer of a product shall be understood to mean any form or content of communication that is intended to influence the consumption decisions of Customers, whether on the Platform or in any other sales channel of CAFÉ COHETE S.A.S. In this communication, goods must be offered unequivocally for purchase by Customers, stating their price, characteristics and special conditions of use, following the conditions set out in the regulations in force in Colombia.

 

1. Legal Capacity

Only the products and services offered by CAFÉ COHETE S.A.S. in any of its sales channels will be available to persons who have legal capacity to contract. Legal capacity, according to article 1503 of the Civil Code, is the ability to bind oneself without the intervention or authorization of another. Persons who do not have such capacity, nor minors, may not use the services.

Any acts performed by minors on this site or any of CAFÉ COHETE S.A.S.'s sales channels will be the responsibility of their parents, guardians, agents or curators, and will therefore be considered as having been performed by them in the exercise of the legal representation they enjoy. It is understood that Customers registered as companies (legal entities) have been created by individuals who have the capacity to bind such legal entity.

1. Registration and Use of the Site

In order for Customers to have a better experience, there is the possibility of creating a personal account on the Platform. When Customers decide to create a personal account, they will be able to access and purchase the different products offered on the Platform without the need to provide their personal information each time they want to make a transaction with CAFÉ COHETE S.A.S.

When the Customer creates a personal account on the Platform, they will be obliged to complete the registration form in all its fields.

Any person who wants to have a personal account on the Platform must complete the registration form with their personal information in an accurate, precise and truthful manner ("Customer Data") and in the same way they are obliged to update the Customer Data as necessary.

Customers guarantee and are responsible, in any case, for the accuracy, veracity, validity and authenticity of the data entered. Each Customer may only be the owner of 1 (one) account in CAFÉ COHETE S.A.S. Access to more than 1 (one) CAFÉ COHETE S.A.S. account by the same person with different email addresses or by falsifying, modifying and/or altering their personal data in any way possible is prohibited. If fraudulent and/or malicious use and/or use contrary to these Terms and Conditions and/or contrary to good faith is verified or suspected, CAFÉ COHETE S.A.S. shall have the unappealable right to terminate any transactions in progress, cancel accounts and even pursue legal action against offenders.

CAFÉ COHETE S.A.S. reserves the right to request any additional document and/or information in order to verify the Customer Data, as well as to temporarily or permanently suspend those Customers whose data has not been able to be confirmed. In these cases of disablement, CAFÉ COHETE S.A.S. may cancel the purchase made, without this generating any right to compensation, payment and/or indemnification in favor of the Customers.

The Customer who creates an account on https://www.cafecohete.com/, once registered, will have an email address and a secret password (hereinafter the "Password") that will allow him/her personalized, confidential and secure access. If he/she has this data, the Customer will have the possibility of changing the access Password, for which he/she must follow the procedure established on the respective site. The Customer undertakes to maintain the confidentiality of his/her access Password, assuming full responsibility for maintaining the confidentiality of his/her secret Password registered on this Platform, which allows him/her to make purchases, request services and obtain information (the "Account"). This Password is for personal use only, and its delivery to third parties does not involve any responsibility of CAFÉ COHETE S.A.S. in case of improper, negligent and/or incorrect use.

The Customer shall be responsible for all operations carried out in and from his/her account, since access to it is restricted to the entry and use of a secret Password, known exclusively to the Customer. The Customer undertakes to notify CAFÉ COHETE S.A.S. immediately and by suitable means of any unauthorized use of his/her Account and/or Password, as well as the entry of unauthorized third parties into it. It is clarified that the sale, transfer, loan or transfer of the Password and/or Account is prohibited under any title.

CAFÉ COHETE S.A.S. reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or indemnification.

1. Conditions of Use and Operation of E-commerce

The Customer who accesses the Platform https://www.cafecohete.com/ has at their disposal a series of products that are offered directly through the Platform. The conditions of sale, price and delivery of these products are defined directly by CAFÉ COHETE S.A.S. in these Terms and Conditions and Platform, who is responsible for them.

The Customer is responsible for installing the necessary applications for viewing the content available on the site https://www.cafecohete.com/ and choosing the browser of their preference that is compatible with the site.

The following guidelines must be taken into account and are mandatory when using this platform and its tools:

Posting comments: The site https://www.cafecohete.com/ allows its customers to express their opinions on the products offered by its suppliers, as well as on the products that have been purchased or of which they have knowledge. Such opinions should not be taken as an official statement of CAFÉ COHETE S.A.S. with respect to its products, but as a statement of the Customer's own experience made in a spontaneous and collaborative manner.

Therefore, it is recommended that Customers use the publication of comments to evaluate products in a personal way. The content of each comment is the sole and exclusive responsibility of the Customer, therefore there is the possibility of generating civil and/or criminal charges.

CAFÉ COHETE S.A.S. will not be responsible for the content of any comments, which may not be reviewed proactively. Therefore, if necessary, CAFÉ COHETE S.A.S. reserves the right to not approve, restrict or delete comments that are at odds with the purpose of product evaluation or that contain, at its discretion:

• Offense to the honor, image, reputation and dignity of third parties;
• Pornography, pedophilia and other forms of explicit sexual content;
• Racism or discrimination of any kind;
• Bullying, stalking or any other form of harassment or illegal behavior;
• Manifest violation of copyright or image rights;
• Use of trademarks, symbols, logos or emblems of third parties;
• Incitement or apology for crime, such as drug trafficking or use, rape, homicide, theft, among others;
• Commercial activity, promotional activity or that suggests the exercise of economic activity of its own or of third parties;
• Errors or suspicion of them.

Recurrent non-compliance with the rules set out or any illegal conduct may allow CAFÉ COHETE S.A.S., at any time and unilaterally, to cancel the Customer's access account, without the need for prior notice or right to compensation, under no pretext.

Use of links: Under no circumstances will CAFÉ COHETE S.A.S. be responsible for access to the links indicated on the site, especially the products offered by suppliers, in the same way as the acts carried out by Customers based on information obtained from the links. CAFÉ COHETE S.A.S. is not responsible for the content or the privacy policies and practices of the portals accessed through such links.

1. Products Offered

The products offered by CAFÉ COHETE S.A.S. will be those that are publicly displayed on the Platform or in the different sales channels of CAFÉ COHETE S.A.S. The products offered by CAFÉ COHETE S.A.S. are “specialty coffees” export type, which meet all the quality standards in their value chain, Colombian; methods and accessories for preparing coffee and tea; and accessories related to the consumption of these beverages.

The sale and dispatch of the products is conditioned to their availability and stock. When the product is not available, CAFÉ COHETE S.A.S. will notify the Customer immediately and will return the total value of the price paid during the next 30 calendar days according to law 1480 of 2011.

1. Product Quality

The products offered by CAFÉ COHETE S.A.S. will have the characteristics stipulated on the Platform and/or on the product's packaging. It is necessary that before purchasing any of the products offered by CAFÉ COHETE S.A.S., the Customer carefully reads the description of the product to know its characteristics, functions, purpose, modes of use and care that must be taken into account whenever they are used or consumed. It is necessary that the consumer takes into account that it is possible that not all the images displayed on the Platform or in any advertising information issued by CAFÉ COHETE S.A.S. show exact and faithful representations of the products offered.

In the case of products for human consumption, these must be consumed before their expiration period.

CAFÉ COHETE S.A.S. is not responsible for any damage or prejudice caused to the product or the consumer, or for the loss of the product when it is not used or consumed in the way that is instructed on the Platform and/or on the product's packaging. Thus, the consumer assumes full responsibility for any problems caused by the misuse or consumption of the products offered by CAFÉ COHETE S.A.S.

1. Payments

The site https://www.cafecohete.com/ accepts the means of payment accepted by the payment platform that is being used by CAFÉ COHETE S.A.S. at the time of purchase. The money that is effectively paid on the aforementioned platforms will be considered as payment. When the payment has been successfully executed, the Customer who has made the purchase will receive an email confirming the transaction, and the obligations derived from the payment will begin to be executed, in this case, the shipment of the purchased products.

Even after payment has been made by CAFÉ COHETE S.A.S. Customers, they should review the details of the payment confirmation. This is because it may be necessary to change the payment method if the credit card purchase was not successful.

CAFÉ COHETE S.A.S., as a general rule, does not ask its customers for passwords or credit card information. Only in exceptional cases, when there is a cancellation or the right of withdrawal is exercised against the purchase and the payment is returned by bank deposit, CAFÉ COHETE S.A.S. will request bank information such as the name of the bank and the account number of its customer by email or phone, to make the respective refund. It should be understood that a person's bank information is not considered as "sensitive data", since it does not reveal information that affects the Holder's privacy or whose misuse could lead to discrimination, according to the exhaustive list set out in article 5 of Law 1581 of 2012.

Sensitive data is that which affects the Holder's privacy and may lead to discrimination, such as that which reveals their racial or ethnic origin, their political orientation, religious or philosophical beliefs, membership in unions, social organizations, human rights organizations, as well as data relating to health, sexual life, and biometric data.

Therefore, we ask that any Customer who eventually receives an email with inappropriate or doubtful content, do not respond, delete it and, if possible, forward it to contacto@cafecohete.com.

1. Validity Period of the Offer and Price

The validity period of the offer will be the first to occur between its expiration date or the depletion of the available product quantities indicated in the promotion duly informed to the Customer. When the case arises that a promotion does not have an expiration date, it will be understood that the opportunity will extend until the corresponding inventories are depleted.

All prices and conditions that appear on the Platform will be valid exclusively for purchases made through it and will not be applicable to other CAFÉ COHETE S.A.S. sales channels, such as the Showroom, telephone sales, other electronic sales sites, catalogs or others, unless the promotion establishes otherwise.

The prices of the products offered on the Site are expressed in Colombian Pesos unless otherwise stated. The prices offered correspond exclusively to the value of the good offered and do not include transportation, handling, shipping, accessories that are not expressly described, or any other additional item.

Since the products are imported, their price may vary constantly. Therefore, only the price defined on the day the purchase is made will govern. The purchase will be effective when the "pay" button is clicked at the end of the transaction for any of the products sold on the CAFÉ COHETE S.A.S. Platform.

In addition, it is possible that some products may have an incorrect price. CAFÉ COHETE S.A.S. is not responsible for any case in which an error occurs that alters the data, characteristics or information referring to the products or the prices informed on the site. If there is an error in the price of any of the products, and this is negligible compared to the real sale price of the item selected by the Customer, CAFÉ COHETE S.A.S. will contact the Customer before the product is shipped to comment on the cancellation of the purchase, or for the consumer to decide whether to continue with the transaction readjusting to the real price or cancel the transaction that has been executed.

1. Promotions

Just like prices and conditions, the promotions that appear on the Platform will be valid exclusively for purchases made through it and will not be applicable to other CAFÉ COHETE S.A.S. sales channels, such as the Showroom, telephone sales, other electronic sales sites, catalogs, or others, unless the promotion states otherwise.

When the Site offers promotions consisting of the free or discounted delivery of a product for the purchase of another, the delivery of the product that is given for free or at a discounted price will be made to the same location where the purchased product is delivered. CAFÉ COHETE S.A.S. subjects its promotions and promotional activities to compliance with current regulations, specifically the provisions of Law 1480 of 2011.

The promotions, partnerships, or discounts contained on the Platform will not be cumulative, meaning that if there are two or more promotions or discounts at the same time, the customer must choose the one that best suits them, unless CAFÉ COHETE S.A.S. explicitly indicates different conditions.

In addition to the general terms and conditions established in this document, when CAFÉ COHETE S.A.S. carries out promotions on billboards, radio, television, or other advertising media, the following specific Terms and Commissions additionally apply:

• The use of the discount coupon is completely free of charge.
• When discount coupons are offered, the advertisement will specify the coupon value, the minimum purchase amount to redeem the coupon, and the valid dates for its redemption.
• Any natural person over eighteen (18) years old may use the discount coupon.
• The discount coupon is not valid for gift cards or corporate sales. Corporate sales are understood as all sales made to legal entities.
• It is not cumulative with other promotions.
• The use of the coupon can only be used once per customer.
• When making a purchase with the coupon, it is understood that the consumer has fully accepted the general Terms and Conditions of the site as well as these particular Terms and Conditions.

1. Fraudulent Transactions

Any transaction carried out on the Platform or in any of the commercial channels of CAFÉ COHETE S.A.S. that has the purpose of obtaining any profit, whether patrimonial or extra-patrimonial, and that, through its development, generates any type of prejudice or damage to CAFÉ COHETE S.A.S., and that is considered typical in the light of article 246 of the Penal Code, will be reported to the competent authority.

Any type of action, whether in relation to the subscription as a member of the Platform, during the execution of the payment, the delivery of the purchased goods, or through any type of communication with CAFÉ COHETE S.A.S., that has the intention or that presents sufficient indications to infer by the administrators of the Platform that they have the objective of generating some type of patrimonial or extra-patrimonial profit through the prejudice of CAFÉ COHETE S.A.S., will be considered as a just cause for terminating any contractual or extra-contractual relationship that exists between this person and CAFÉ COHETE S.A.S.

1. Shipping Policy

Products purchased by Customers through the Platform or any of CAFÉ COHETE S.A.S.'s commercial channels will be subject to the shipping and delivery conditions chosen by the Customer and the availability of the product at the time of purchase. The information regarding the shipping location is the sole responsibility of the Customer. It is important to note that the shipping term will start counting from the business day following the purchase confirmation date.

Orders will be shipped from CAFÉ COHETE S.A.S.'s warehouses between 5 (five) and 15 (fifteen) business days from the time the transaction is confirmed.

At the time of making the purchase, the Customer may choose to have their product shipped to a specific location or may choose the option of picking up the product at one of the carrier's service points.

At the time of picking up the product, the customer must present their identity document. If the order holder is not the person who picks up the product, a copy of the order holder's identity document and a letter of authorization must be presented.

The price of CAFÉ COHETE S.A.S.'s products includes the value added tax (VAT). However, shipping costs will be charged separately and will not be subject to this tax. The shipping price will vary depending on the destination to which the purchased merchandise is shipped. When the shipment is to be made to locations in Colombian territory other than the cities of Bogotá, Bucaramanga, Cali, Medellín, Barranquilla and Cartagena, there will be no pre-established rates at the time of payment on the website, therefore it will have to be negotiated directly between the Customer and CAFÉ COHETE S.A.S.

The Customer must carefully verify the delivery address of the product since once the transaction is confirmed, it can only be changed by sending an email to the following address contacto@cafecohete.com with the subject "Address correction, (order number, customer name)", and specifying the correct address. This can only be done within 24 hours after the transaction is confirmed.

The cost of shipments is subject to the prices established by the transportation company, depending on each item to be delivered. All shipments that are made for goods that contain any type of glass will have an additional surcharge in the shipment at the time of payment, this is due to the need to pack the product in special packaging to ensure that the product is not in danger.

The Customer acknowledges and agrees that the location data provided for CAFÉ COHETE S.A.S. to process the delivery of the products purchased through the Platform are true and current. Therefore, the Customer voluntarily declares that, by providing such data, he/she irrevocably AUTHORIZES the person who is at the address provided by the Customer at the time of delivery to receive the product. By virtue of the foregoing, the person who is at the address indicated by the Customer and declares in good faith his/her willingness to receive the products, will act in the name and representation of the Customer and therefore CAFÉ COHETE S.A.S. or its contractors will be authorized to deliver the products purchased through the Platform. This authorization includes, but is not limited to, persons who occupy continuous or temporary positions such as doormen of buildings and condominiums, domestic servants, concierges and in general any person who at the time of delivery states that they are authorized to receive the products. Therefore, CAFÉ COHETE S.A.S. will not be responsible for the loss or damage that may be caused to the products once they have been duly delivered to the address provided by the Customer. CAFÉ COHETE S.A.S. will be exempt from liability provided that it can prove the delivery of the products to the address provided by the Customer.

CAFÉ COHETE S.A.S. will inform Customers by email of the data that the carrier has provided for tracking the shipment status online. If the Customer or the person authorized to receive, is absent at the time of delivery of the order and no one receives it at the place of residence, a notice will be left indicating the time of the visit. Afterwards, the product will be sent to CAFÉ COHETE S.A.S.'s Showroom, the customer will be informed about this shipment so that he/she can go to claim the product with his/her proper receipt.

CAFÉ COHETE S.A.S. delegates the shipment of the purchased products to an intermediary. Therefore, it is not responsible for delivery dates, delays, or loss of the product. In the case of an international shipment, the logistics costs will be assumed by the Customer. Likewise, all inconveniences that arise from the delivery of the goods purchased on the Website will be attended to. In order for the customer to be aware of the transportation status of the products they have purchased, the shipping guide will be sent to them.

1. Shipping Coverage

CAFÉ COHETE S.A.S. will ship to all departments of the Colombian territory the products that are purchased on the Platform or in any of the commercial channels where it has a presence. As long as the shipment of the products is to the cities of Bogotá, Bucaramanga, Cali, Medellín, Barranquilla and Cartagena, a standard shipping cost will be applied; otherwise, a different shipping cost will be established, depending on what is established by the transportation company for each particular destination.

1. Warranty Policy

In the event that a product purchased through CAFÉ COHETE S.A.S. presents operational problems or damages after its receipt, the customer may contact CAFÉ COHETE S.A.S. so that it can provide adequate support for their warranty request. All warranty requests must meet the following conditions:

• The product warranty must be in effect.
• The product must have the invoice and warranty documents. In the event that the product does not have a document certifying a warranty period, it must have less than 30 (thirty) days of having been delivered when it comes to methods and/or accessories for the preparation of tea or coffee. When it comes to coffee, the legal warranty period will be the expiration date of the product.
• When it comes to warranties on coffee, the customer will receive the replacement of the purchased coffee when the expiration date of the product does not exceed 15 calendar days from the date on which it was delivered, or has the corresponding broken packaging.
• The Customer must take a photo of the condition of the coffee or the method and/or filter for the preparation of this beverage and send it to the email contacto@cafecohete.com to be able to continue with the warranty process.
• The product damage must be due to a manufacturing defect, technical failure, or irregularity. No warranty will apply if the product shows signs of misuse, care, or handling by the Customer.
• CAFÉ COHETE S.A.S. has the right to replace or repair the purchased product or to refund the money used to pay for the product.
• At the consumer's choice, CAFÉ COHETE S.A.S. will pick up the product where it was delivered or the consumer may leave the product at a service point designated for this purpose. In the latter case, CAFÉ COHETE S.A.S. will bear all shipping costs. If transportation is required for the good, the costs must be borne by CAFÉ COHETE S.A.S.
• The repaired or replacement product must be delivered to the consumer at the same place where they requested the legal warranty, unless the Customer requests another location and CAFÉ COHETE S.A.S. accepts it. If transportation is required for the good, the costs must be borne by the supplier.
• In the event that the good must be replaced with one that is the same or has the same characteristics, the supplier will proceed to replace it within the following ten (10) business days, as long as this is possible taking into account the normal delay of the shipment to the place of receipt, after the receipt of the product by CAFÉ COHETE S.A.S.
• The repair will be carried out within the following thirty (30) business days, counted from the day following the delivery of the good to CAFÉ COHETE S.A.S. for repair.
• In the event that a refund must be made, this will be done as follows:
• Starting from the day following the acceptance of the warranty, CAFÉ COHETE S.A.S. has up to 30 calendar days to make the refund.
• In the event that the good cannot be repaired or the product failure is repeated, CAFÉ COHETE S.A.S. will proceed to inform the Customer of its decision on how to make the warranty effective, either by returning the money or by exchanging the good for an identical one or one with the same characteristics.
• Since coffee preparation and/or filter products are imported, their price may vary constantly. Therefore, only the price defined on the day the purchase is made effective will govern.

1. Exchange and Refund Policy

Any product that the Customer has purchased from CAFÉ COHETE S.A.S. can be exchanged for size or model, however this exchange must be made within 5 days of delivery of the good and the ID number of the person who made the purchase and the order number must be presented.

To request an exchange, the coffee preparation implements and their packaging must be in perfect condition (not washed, not used, and no marks or alterations). The Customer must return the product to CAFÉ COHETE S.A.S. by the same means and in the same conditions in which it was received.

Money refunds for withdrawal, warranty, or order cancellation processes will be made using the same payment method used to purchase the product. CAFÉ COHETE S.A.S. will only refund the money to the account holder through which the transaction was made, once the refund is approved.

Types of Refunds

1. Coupon: The coupon can be used on any product offered by CAFÉ COHETE S.A.S. in any of its commercial channels, for as many purchases as the balance allows. The coupon will be sent within one business day once the order is canceled or the product return or warranty is accepted.
2. Bank deposit: To receive the money in the bank account, the account holder of CAFÉ COHETE S.A.S. must provide the bank to which they want to receive the money, the account number, account type, full name of the account holder and their identification number. The refund may take up to 5 business days.
3. Credit card reversal: Refunds made by this method may be partial or total, as the case may be. CAFÉ COHETE S.A.S. will make the reversal request on the payment platform so that it can notify the cardholder's bank about the reversal of the money. From the confirmation of the request, the bank will have a maximum period of 30 business days for national cards and up to 120 business days for international cards to apply the reversal.

The customer must adhere to the terms of the duration of the application process stipulated by their bank.

In the event that the account holder of CAFÉ COHETE S.A.S. has used a credit card of a different person, the only enabled refund method will be the reversal to the card used.

1. Right of Withdrawal

CAFÉ COHETE S.A.S. offers its customers the possibility to withdraw from the purchase during the first 5 business days after delivery of the product, as long as they meet ALL the general conditions listed below.

The aforementioned withdrawals must be requested through the website or through the email contacto@cafecohete.com.

In order to exercise the right of withdrawal, the consumer must comply with some general conditions. When a product has specific conditions in order to exercise the right of withdrawal, this will be specified in the product characteristics.

General conditions for a withdrawal

• The product must not be damaged or deteriorated by actions corresponding to the customers.
• The product must have original labels, sales invoice, accessories and packaging. (including manuals, user guides, warranty certificates, etc.).
• The product must not show signs of use, dirt or wear.
• The product must not be more than FIVE (5) business days old.
• The purchased product must not be perishable, for personal or intimate use.

Logistics conditions of the withdrawal

As a general rule, the customer must go to a physical point of the carrier that initially delivered the product to them with the shipping guide shared by CAFÉ COHETE S.A.S. to proceed to return the product.

The personnel in charge of collecting the product are not authorized to disassemble or manipulate the product, but only to collect it and transport it as it was delivered.

If the product is not packed in its original packaging, it will not be collected.

If the product, due to its particular conditions, requires special packaging, such as products that contain glass, it must be packaged in such a way that it is not in danger during the return.

Withdrawal refund conditions

If the withdrawal is accepted, CAFÉ COHETE S.A.S. will reverse the charge to the credit card used for the purchase. In accordance with Law 1480 of 2011, CAFÉ COHETE S.A.S. will have 30 (thirty) calendar days to make this refund.

If during the return process, the product that is the subject of the withdrawal does not meet the aforementioned requirements to be accepted by CAFÉ COHETE S.A.S., the product will be returned to the address registered by the customer and no refund will be made.

Claim conditions for wrong product

In the event that the customer receives a product with different characteristics from those described on the page at the time of purchase, the following procedure must be carried out in order to verify the validity of the claim.

The customer must make the withdrawal request through the email contacto@cafecohete.com within the following 5 business days after receiving the product, explaining the reason for the claim, the order number and the photos where the type and condition of the product at the time of receipt are evidenced.

Once the Customer Service area receives the required documents and the data is verified, within 24 to 48 hours the instructions will be sent for the return to be made through the same carrier that initially shipped the product.

Once the return process has been carried out, the reordering will proceed so that the customer receives the product with the characteristics initially acquired.

Payment Reversal

The customer may request that the payment for a product purchased on the portal be reversed directly with their bank (hereinafter the reversal). The payment reversal may be requested if:

• The customer was the victim of fraud.
• The payment corresponds to an operation not requested by the customer.
• The purchased product was not received or does not correspond to the one requested.
• It does not meet the inherent characteristics or the delivered product is defective.

In the event that the customer has requested the reversal of the payment, the aforementioned causes are not present, and therefore bad faith is determined on the part of the customer, the claimed transaction will be definitively charged to the consumer and the Superintendence of Industry and Commerce may impose sanctions of up to fifty (50) monthly legal minimum wages in force.

To request the reversal of the payment, the customer must file a complaint with CAFÉ COHETE S.A.S. within the following five (5) business days of the date on which he or she became aware of the fraud, the unauthorized transaction or the inconvenience with the purchased product.

In the event that the customer who wishes to reverse the payment is not the same as the holder of the payment instrument, the request to the issuer must be submitted by the holder of the financial product.

Within the same term of 5 (five) business days, the customer must inform CAFÉ COHETE S.A.S. that the good to be reversed will be at its disposal, CAFÉ COHETE S.A.S. will send the instructions for the return of the object to be reversed in the same conditions in which the customer received it.

When the payment corresponds to several products, the customer may request the partial reversal of the payment for those for which he or she makes the request, the customer in this case must clearly express which product and the amount for which he or she is requesting the reversal.

Once the complaint has been filed with CAFÉ COHETE S.A.S. and the reversal request has been filed with the issuer of the payment instrument, they will have a term of fifteen (15) business days to make the reversal effective.

Costs

All costs generated by the exercise of the right of withdrawal shall be borne by the customer who carries out the process, with the exception of the cases explained in the subtitles "claim for wrong product" and "payment reversal".

1. Personal Information

Personal information through the store is governed by our Personal Data Processing Policy, which can be consulted at https://www.cafecohete.com/.

1. Contact Information

For questions, complaints, claims or congratulations, the only communication channel will be the following email address: contacto@cafecohete.com.

1. Third Party Services

Third party services were developed in chapters six and fifteen on Payments and Shipping Policy. However, it is emphasized that CAFÉ COHETE S.A.S. will not be responsible for the faults and errors that such third parties may generate for the consumer.

1. Modifications and Adaptations of the Terms and Conditions

The Terms and Conditions of CAFÉ COHETE S.A.S., as they are subject to constant improvement and modernization, may be modified at any time and without prior notice to Customers. Once these Terms and Conditions have been modified, they will be published on the Platform. All modified terms will enter into force 10 (ten) days after their publication.

It is not necessary for Customers who accepted the initial Terms and Conditions to have to accept those that have been modified. If the Customer does not agree with the new changes, he or she must contact CAFÉ COHETE S.A.S.'s customer service channels within 10 (ten) days of the publication of the modifications introduced. In such case, the Customer's contractual relationship with CAFÉ COHETE S.A.S. will be terminated and the account created at https://www.cafecohete.com/ will be disabled. After this period, it will be considered that the Customer accepts the new Terms and Conditions and the contract will continue to bind both parties.

As mentioned above, any Customer who browses the Platform or interacts with CAFÉ COHETE S.A.S. in any of the different commercial channels in which they have a presence, must have previously accepted the Terms and Conditions that are in force at the time, therefore, these guidelines must be verified before visiting this site or interacting with CAFÉ COHETE S.A.S.

1. Jurisdiction and Competence

In the event of any dispute related to the interpretation, execution and/or implementation of any clause of these Terms and Conditions, the same shall be resolved in accordance with the laws of the Republic of Colombia.

1. Validity

These Terms and Conditions have an indefinite duration. They were updated on July 1, 2024.

Any changes and updates to the terms and conditions will be announced by a notice on the website or by email.